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I was very happy with it. Great Product. This was the first blackberry device that I owned. Now, it's almost 2.5 years since I bought this. I am planning to upgrade to a new phone, but unable to find such a sleek phone (with all the features).
I had my first blackberry pearl 8100 for 2 years before my bird got ahold of it and destroyed the keyboard (i bought a new one online and installed myself, but the trackball kept falling out because once the ring pops out you can never get it to stay in again). aside from all that, i think most phones are designed only to last 1 year so that you have to keep resigning a contract for a new one- so therefore given that this lasted 2 years it's a great phone- My FAVORITE feature: i love that i can see my next two appointments on the screen without having to go into my calendar.Least favorite feature: it can be difficult to navigate (it took me a long time to figure out how to change the ringtone) and it takes a lot of getting used to- you may not like it at first but after awhile you'll discover why it's referred to as the "crackberry". i can't give mine up- not even for a touchscreen phoneOh and to the person who hates t-mobile- i've been with them since they were Voicestream and have never ever had a problem with customer service- which is a lot more than i can say for verizon (the WORST company EVER). and i only pay $60 a month for unlimited minutes.
Not sure if Amazon sent me refurbished one. The voice quality is inferior. The phone is nice sleek and handy but cant use it for internet. the keys are mess.
I thought I hated Cingular/AT&T customer service until I switched to T Mobile. Literlly.
It takes 10 seconds for the phone to recognize that a headset is plugged it, which sucks when you're in the middle of a call. Sometimes it doesn't work at all.What a P.O.S.The only pro about this phone is that the calendar and contacts sync with my Mac OS.To add insult to injury, T Mobile customer service sucks 8@.5.
The pearl is one of the, if not the worst, cell phones I have owned in 10 years.Within the first few months:-the trackball was working inconsistently-the red call-end/power button functioned only half the time-the headphone jack stopped working consistently. Tech support takes hours.
They only get good reviews because they sound cheerful on the phone and act like they care. God forbid you experience a real problem--half of them don't know their a55 from their elbow.
And tech support rarely helps (because of the a55/elbow thing). At least at Cingular they don't put on a compassionate facade then dispense crappy service, they just cut straight to the crappy service.
The headphones available for this phone are junk, and there is no good off brand alternative either. I've had this almost two years and I can't wait till my contract is up so I can chuck this POS into a recycling box.Why. OEM (The manufacturer) offered to repair it for $90 dollars. More than any other phone I've owned. Also GREATLY interferes with car stereos, TV speakers, PA systems, and etc.#3 I am equally disappointed that bluetooth headphones are not any option for this phone because the Pearl doesn't use the new technology that most, if not all, of the stereo headphones do. It's a piece of plastic with a tiny spring the size of a toenail clipping. I had this phone for a month when the button that holds the batter cover on popped off.
Somehow this was my fault and this sort of defect didn't fall under the manufacturer's warranty. AT&T, the Company I bought it from, would do nothing. If you have not yet bought a Pearl, then don't. Also, the chrome like paint on the phone wore off within 6 months of using it. C'mon people.#2 This phone interferes (makes that buzzing sound) REALLY loudly with any audio device. So if you want the convenience of using your USB cable to charge it on your laptop or pc, mute your speakers, or you'll be sorry. This doesn't include using your blackberry as a wireless modem, that costs extra and you are limited on how much date you can use. You cannot use the blackberry feature without this plan.
#1 Poor durability (and I'm easy on phones). I've tried every adapter electronics store sell.#4 Make sure your cellular carrier has a REASONABLE data plan for blackberry. AT&T offered to SELL me a new phone for $199 (when I got it free with a 2 year contract). Both Companies' best suggestion was to buy a silicon cover for the phone to hold the batter back on. AT&T only has the "blackberry data plan" that costs a minimum of $39.00 in addition to your minute plan. (Don't go over unless you're prepared to take out a second mortgage).Not useful as a personal organizer unless your willing to spend over $100 a month for a cellphone bill.Seriously, this has been a thorn in my side, rather than a helper (which is why I bought a Blackberry).
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